Last updated: 1 August 2026
This Refund Policy explains how LuxTJ handles cancellations and refunds for bookings made through our website, mobile applications, AI Travel Assistant and related services ("Platform"). By making a booking through the Platform, you agree to the terms set out in this Policy.
LuxTJ is a travel marketplace that enables you to discover, compare and book travel experiences offered by independent travel suppliers. While we facilitate bookings and payments, the travel services themselves are provided by the respective supplier.
Refund eligibility is determined primarily by the cancellation policy applicable to your booking.
Every booking is subject to the cancellation and refund conditions displayed before payment.
Depending on the supplier, a booking may be:
– Fully refundable – Partially refundable – Non-refundable – Subject to cancellation charges – Eligible for date changes only
Please review the cancellation terms carefully before confirming your booking.
Where a booking qualifies for a refund under the applicable cancellation policy, LuxTJ will process the refund after confirmation from the travel supplier.
The refundable amount may vary depending on:
– Time of cancellation – Supplier cancellation charges – Taxes and government fees – Payment gateway charges, where applicable – Currency exchange fluctuations (for international bookings)
Certain promotional rates, discounted offers, special packages, prepaid bookings, last-minute deals and limited-time offers may be non-refundable.
Where clearly stated during booking, no refund will be available if the booking is cancelled.
If a hotel, activity provider, airline, cruise operator or other travel supplier cancels or significantly changes your booking, the applicable remedy will depend on the supplier's policy.
Where possible, LuxTJ will assist you in obtaining:
– A refund; – An alternative booking; or – A travel credit, where offered by the supplier.
The final decision remains with the supplier unless otherwise required by law.
If you fail to arrive for your booking or do not use the booked service without prior cancellation, the booking may be treated as a no-show.
No refunds will normally be available unless specifically permitted under the supplier's cancellation policy.
No refunds are generally available for:
– Early hotel check-out – Missed activities or tours – Unused meals – Unused transfers – Partially used holiday packages – Any unused portion of a booking after travel has commenced
Flight bookings are subject to the fare rules of the respective airline.
Refunds, cancellations, date changes and airline credits are governed by the airline's policies and applicable regulations.
Events beyond the reasonable control of LuxTJ or the travel supplier—including natural disasters, severe weather, government restrictions, war, civil unrest, strikes, epidemics, pandemics or similar events—may affect travel services.
Refunds, credits or rescheduling will be governed by the supplier's policy and applicable law.
Where a refund is approved:
– Refunds will be processed to the original payment method wherever possible. – Processing times generally range from 7 to 30 business days, depending on the supplier, payment provider and banking system. – International transactions may take longer. – LuxTJ is not responsible for delays caused by banks, payment gateways or card issuers.
If you initiate a payment dispute or chargeback with your bank while a refund request is already being processed, LuxTJ may suspend further processing until the dispute is resolved.
Fraudulent or abusive chargebacks may result in suspension or closure of your LuxTJ account.
LuxTJ cannot be responsible for refunds arising from incorrect information provided during booking, including incorrect traveller names, passport details, travel dates, contact information or payment details.
Please review all booking information carefully before confirming your reservation.
Promotional credits, vouchers, loyalty rewards and gift cards are generally non-refundable unless required by applicable law or expressly stated otherwise.
To request a cancellation or refund, please contact LuxTJ through your booking account or our Customer Support team as soon as possible.
To help us process your request quickly, please include:
– Booking reference – Traveller name – Reason for cancellation – Supporting documents, where applicable
We understand that travel plans can change unexpectedly. While refund decisions are often governed by the policies of our travel partners, LuxTJ is committed to assisting you throughout the process and will work with suppliers to help achieve the best possible outcome wherever reasonably possible.