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Frequently Asked Questions

What is LuxTJ?

LuxTJ is a luxury travel discovery, planning and booking platform designed to make travel decisions simpler, more personal and more considered. It brings together intelligent planning, curated choices and seamless booking in one place.

How is LuxTJ different from other travel websites?

LuxTJ is built as a filter, not a feed. Instead of overwhelming you with endless choices, it helps you discover destinations, stays and experiences that are more relevant to your preferences, interests, timing and way of travelling.

Who is LuxTJ for?

LuxTJ is for travellers who value quality over quantity and want exceptional travel experiences without spending hours searching, comparing and planning.

Do I need to create an account?

No. You can explore LuxTJ without an account. Creating one unlocks a more personalised experience, including your Travel Profile, Bucket List, Personal Travel Calendar and Travel Circle, while keeping your bookings and journeys together in one place.

What is the Personal Travel Calendar?

Your Personal Travel Calendar helps you decide where to travel based on when you want to go. Add your travel dates, occasion, interests and preferences, and LuxTJ recommends destinations and travel options suited to that particular trip.

How does the LuxTJ Bucket List work?

Save the destinations you dream of visiting and turn them into future travel plans. LuxTJ helps you understand when to go, how long to stay and what the journey could cost — making it easier to turn someday into a plan.

What is Travel Circle?

Travel Circle is LuxTJ's travel community, designed around discovery rather than social noise. Connect with other travellers, see where they've travelled and discover destinations and experiences through journeys that inspire you.

How does LuxTJ personalise my experience?

LuxTJ uses the preferences you choose to share — including your interests, travel style, occasions, preferred pace and interactions on the platform — to make your recommendations increasingly relevant to you.

Can I book directly on LuxTJ?

Yes. Hotels, villas, packages, tours, experiences and other eligible travel services can be booked directly through LuxTJ.

Are the prices shown the final price?

We aim to show transparent pricing, including applicable taxes and fees wherever possible. The final payable amount is displayed before you complete your booking.

Does LuxTJ guarantee the lowest price?

We focus on competitive pricing and exceptional value rather than making a lowest-price guarantee. Prices and offers may vary depending on the travel provider, travel dates and availability.

Can I make special requests?

Yes. Requests such as airport transfers, honeymoon arrangements, dietary preferences or room preferences can be submitted during booking. Fulfilment is subject to confirmation by the relevant travel provider.

Can I change or cancel my booking?

Many bookings can be changed or cancelled, subject to the terms applicable to your booking. Cancellation and modification conditions are displayed before you confirm your booking.

How do refunds work?

Eligible refunds are processed according to the cancellation and refund conditions applicable to your booking. Processing times may vary depending on the travel provider and payment method.

Where can I find my booking details?

Sign in to your LuxTJ account to view your bookings, access trip details and download available vouchers and invoices.

Is my payment secure?

Yes. Payments are processed through secure payment gateways using industry-standard security and encryption measures.

How is my personal information used?

Your information is used to process bookings, personalise your LuxTJ experience and improve our services. For more information about how we collect, use and protect your information, please see our Privacy & Cookies Policy.

What if I need help after booking?

LuxTJ Travel Support is available 24/7 for booking-related assistance, including vouchers, cancellations, refunds, modification requests, check-in information and other travel queries. Our AI-powered support can assist with many requests, with access to a travel specialist when further assistance is needed.

I'm a hotel, villa or experience provider. Can I partner with LuxTJ?

Yes. Eligible accommodation and experience providers can apply to partner with LuxTJ through our Partner Extranet. Applications are reviewed before listings are activated on the platform.

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