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Frequently Asked Questions

What is LuxTJ?

LuxTJ is a luxury travel discovery, planning and booking platform designed to help you make better travel decisions through intelligent personalisation, thoughtful curation and seamless booking.

How is LuxTJ different from other travel websites?

Instead of overwhelming you with endless choices, LuxTJ helps you discover the destinations, stays and experiences that are most relevant to you.

Do I need to create an account?

No. You can explore LuxTJ without an account. Creating one lets you save trips, manage bookings and receive more personalised recommendations.

Can I book directly on LuxTJ?

Yes. Eligible hotels, experiences and travel services can be booked directly through the platform.

Are prices shown the final price?

We aim to display transparent pricing, including applicable taxes and fees wherever possible. Final pricing is shown before payment.

Can I make special requests?

Yes. Requests such as airport transfers, honeymoon arrangements, dietary preferences or room preferences can be submitted during booking. Fulfilment depends on the travel provider.

Can I cancel or change my booking?

Many bookings can be changed or cancelled, subject to the supplier's cancellation and modification policy.

How do refunds work?

Eligible refunds are processed according to the cancellation policy of the hotel, airline, activity or other travel provider.

Where can I find my booking details?

Sign in to your account to view your bookings, download vouchers, invoices and track your trip details.

Is my payment secure?

Yes. Payments are processed through secure payment gateways using industry-standard encryption.

How is my personal information used?

Your information is used to process bookings, personalise your experience and improve our services. For more details, please see our Privacy & Cookies Policy.

What if I need help after booking?

Our 24/7 Travel Support provides AI-powered assistance with booking-related questions, vouchers, cancellations, refunds, changes, check-in information and more. If needed, you'll be connected with a travel specialist.

I'm a hotel or activity provider. Can I partner with LuxTJ?

Yes. Eligible properties and experience providers can apply through our Partner Extranet. Every application is reviewed before going live.

Do you guarantee the lowest price?

We strive to offer competitive pricing and exceptional value. Prices and offers may vary depending on the travel provider and availability.

Who should use LuxTJ?

LuxTJ is designed for travellers who value quality over quantity and want exceptional travel experiences without spending hours researching.

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